Service Parts Logistics is Africa’s oldest and largest IT parts distributor. Founded on 1 August 1989 by Stephen Cox, SPL is a family-owned and operated business now employing nearly 100 staff, with offices across South Africa and outposts and stocking locations across sub-Saharan Africa, and with bespoke world-leading warranty management and parts profiling software, SPL is a leader in the IT parts and service industry.
SPL is the authorised channel for parts and upgrades for tier-1 global IT brands, including: HP, HPE, Lenovo, Fujitsu, Toshiba, Acer, Lexmark, Kyocera, and many others. SPL also distributes large volumes of special imports of Dell, Cisco, Juniper and other parts and hardware.
We manufacture our own brand of compatible parts, from laptop adaptors, and batteries, to memory, SSDs and transceivers using globally leading brands' components (like Samsung and Intel), and bundling these with our world-class warranties (lifetime on ServiceLife memory, SSDs and transceivers!)
We’re set apart by three things:
- outstanding, passionate customer service - which translates to easy experiences, excellent lead-times, and a 97% success rate in sourcing hard-to-find items;
- intelligent IT systems that automate processes and profile stock based on market trends, SLA requirements and customer need; and,
- large economies of scale across the continent enabling us to achieve bulk pricing and economical but extremely fast lead times
We have three discrete, but highly complimentary business areas:
- Parts distribution for leading brands of IT and telecoms equipment on very short lead times
- Warranty & reverse logistics management,
- For Original Equipment Manufacturers: powered by our bespoke iSuppli and Care4IT automation engines which are proven to save manufacturers money on warranty accruals and free up cashflow as SPL would prefer to own your spare parts for you and offer a contractual SLA / fill-rate guarantee. This service is available across Africa & the Middle East, and we have run the warranties and contract stock for Apple, Fujitsu, HP, and Toshiba.
- For Systems Integrators and Hardware Distributors: bundle a Care4IT warranty extension on any new or used equipment in the field at a huge discount and guaranteed service level. With nearly 200 000 units under active support today through tier-1 hardware distributors, household names of retailers, and major service providers, this is a proven solution!
- For Original Equipment Manufacturers: powered by our bespoke iSuppli and Care4IT automation engines which are proven to save manufacturers money on warranty accruals and free up cashflow as SPL would prefer to own your spare parts for you and offer a contractual SLA / fill-rate guarantee. This service is available across Africa & the Middle East, and we have run the warranties and contract stock for Apple, Fujitsu, HP, and Toshiba.
- Remarketed hardware - from refurbished laptops and desktops, to servers, storage and networking for enterprise use. All come with great warranties, backed by SPL's technology and guarantee.
Call us today on 011 795 4600 to learn more – or email management@spl.co.za.
